Privacy Policy

Last updated: June 6 2026

1. Our Commitment to Your Privacy

Chandler Law ("Chandler Law," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website and in the course of providing our services.

We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). As a law firm, we are also bound by our professional obligations of confidentiality and solicitor-client privilege, which often provide protection that goes beyond what privacy legislation requires.

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2. What Personal Information We Collect

We may collect personal information that you provide to us directly, including:

• Your name, email address, phone number, and mailing address

• Information you include in a contact form, email, or consultation request

• Any other information you choose to share when you communicate with us

When you visit our website, we (or our service providers) may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is used to operate and improve the website.

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3. How We Use Your Personal Information

We use personal information to:

• Respond to your inquiries and provide the information or services you request

• Determine whether we are able to act for you, including conducting conflict checks

• Provide legal services to our clients

• Operate, maintain, and improve our website

• Communicate with you about your matter or our services

• Comply with our legal, regulatory, and professional obligations

We will only use your personal information for the purposes for which it was collected, or for purposes that a reasonable person would consider appropriate in the circumstances, unless we obtain your consent or are otherwise permitted or required by law.

4. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may, however, limit our ability to provide certain services to you. To withdraw consent, contact us using the details in Section 10.

 

5. How We Disclose Personal Information

We do not sell or rent your personal information. We may disclose personal information only in limited circumstances, including:

• To our employees, contractors, and service providers who need it to perform services on our behalf (for example, IT, document storage, or website hosting providers), who are required to protect it

• Where necessary to provide legal services on your behalf, such as to courts, opposing parties, or other professionals, with your knowledge

• Where required or permitted by law, court order, or our professional regulatory obligations

• To protect our rights, property, or safety, or that of others

Where our service providers store or process information outside of British Columbia or Canada, that information may be subject to the laws of the jurisdiction in which it is held.

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6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function properly if you disable them. If we use third-party analytics tools, those providers may collect information as described in their own privacy policies.

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7. How We Protect Your Information

We maintain reasonable physical, organizational, and technological safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please see our Terms of Service regarding the limits of email and internet communication.

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8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, and professional record-keeping obligations. When personal information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.

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9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. We will respond to your request as required by applicable privacy law. In some cases, we may be unable to provide access — for example, where the information is subject to solicitor-client privilege or where disclosure would reveal personal information about another person — and we will explain the reason where permitted.

To make a request, please contact our Privacy Officer using the details below.

 

10. Contact Us / Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

Chandler Law — Privacy Officer
402 – 1630 Pandosy Street
Kelowna, BC V1Y 1P7
Phone: (250) 762-4415
Fax: (250) 762-4419
Email: chantelle@chandlerlaw.ca

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) at www.oipc.bc.ca.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. We encourage you to review this page periodically. Your continued use of our website after any change indicates your acceptance of the updated policy.